Refund & Cancellation Policy

Our policy lasts 30 days from the purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your product(s) should have one of the following conditions:

• The wrong product was sent by the merchant.
• The product is defective.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please send your purchase back to us. Please contact us to get the return postal address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t offer returns (refund or exchange) in the following cases:

• Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
• The product was damaged in shipping.
• The item was not delivered on the agreed time. We usually complete orders within 1–3 working days (holidays and national public holidays are not counted). Exceptions may occur if stock is unavailable, or where the delay is caused by the shipping company — in which case the customer should coordinate directly with them, as we are not responsible for any delay resulting from customs procedures or late delivery by the shipping company.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@autokeyshub.com.au.